Intercom Expanded Fin AI agent, its platform for building autonomous AI agents that can complete multi-step tasks with limited human supervision

Intercom expanded Fin AI agent, its platform for building autonomous AI agents that can complete multi-step tasks with limited human supervision.

The push reflects a broader shift in the industry away from single-turn chatbots and toward agents that can plan, use tools, and carry out multi-step work.

Enterprise buyers say the appeal is less about novelty and more about measurable time saved on repetitive, rules-based tasks.