Intercom Expanded Fin AI agent, its platform for building autonomous AI agents that can complete multi-step tasks with limited human supervision — Update #2

Intercom expanded Fin AI agent, its platform for building autonomous AI agents that can complete multi-step tasks with limited human supervision.

The company was careful to frame the agents as working alongside human staff rather than replacing them outright, at least for now.

The company said it is investing heavily in audit trails and logging, so businesses can see exactly what an agent did and why.